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These terms set out the rules that apply when you open an account, make transactions through DANA, ShopeePay, or QRIS, and access any part of the olltoto platform. Access and eligibility depend on local law and are available where local law permits in Indonesia.
By accessing the olltoto platform, you agree to the terms described on this page. These terms cover your rights and responsibilities as an account holder, including how you use the platform, how transactions are handled through supported local payment methods such as DANA, ShopeePay, and QRIS, and how we manage account-related requests. We may update these terms at any time; the version currently in force is the one displayed in your account dashboard after login. Where any section of these terms conflicts with applicable Indonesian law, local law applies. You are responsible for ensuring that access to the platform is permitted under the laws of your jurisdiction before creating or using an account. We do not make legal determinations on your behalf. If you continue to use your account after a material change is published, that constitutes your acknowledgement of the updated terms. For any questions about a specific clause, you may contact our support team through live chat or email as described in the support section of this page.
Understanding the scope of these terms helps you know exactly where they apply and where separate policies or third-party rules take over. Each area below defines its boundary clearly so you can act with confidence when managing your account or reaching out for support.
These terms govern how you open, use, and close your olltoto account, including the obligations you take on at registration and the conditions under which access may be restricted or suspended by us.
All deposits and withdrawals processed through DANA, ShopeePay, or QRIS fall within the scope of these terms. Transaction records are shown in your account wallet history; we do not override the records held by your payment provider.
Games available in the lobby, promotional materials, and any text or media published on this platform are covered by these terms. Content supplied by studios such as Pragmatic Play or Spadegaming remains subject to those providers' own licensing terms alongside ours.
Payment processors, mobile network operators, and any external link you follow from this site are not governed by these terms. We are not liable for the terms, policies, or practices of any third-party service you access independently.
These terms are not just obligations — they also outline what you can do as an account holder. You have the right to review your transaction history at any time from your account wallet. If your personal details change, you can request a correction by contacting support through live chat or email; our team will confirm what verification steps are required before any update is made. If you believe a transaction has been recorded incorrectly, raise it with support and we will check the record against what was submitted through your chosen payment method, whether DANA, ShopeePay, or QRIS. You can also request a copy of the terms in force at any time by emailing our support address. Account closure is available on request; the process and any conditions attached are explained when you raise the request with our team.
Your complete transaction history is accessible in the account wallet section after login. Each entry shows the payment method used, the amount processed, and the date of the transaction.
Submit a correction request through live chat or email. Our support team will advise you on the verification steps shown in your account before any personal detail is changed.
If any part of these terms is unclear, contact us through live chat or by email. We will respond with a plain-language explanation of the clause in question as it applies to your account situation.
Account closure or access modifications can be requested at any time. The conditions attached to each type of change are communicated directly when you raise the request with our support team.
If these terms raise a question you cannot resolve by reading this page, our support team is the direct route to a clear answer. Use live chat for faster responses on account-level questions, or send an email if you need a written record of the exchange. Both channels are staffed to handle policy queries, transaction disputes, and account correction requests.
Open the live chat window from any page on the platform. This channel handles policy questions, account queries, and transaction record checks. Response is direct and does not require you to leave your account session.
Send your policy question or account correction request to our support email address. Email is suitable when you want a written record of the response, or when a query involves documents that need to be shared securely.
The current version of these terms is always accessible from your account dashboard after login. Check there first for the latest wording before raising a question — it may answer you without needing to contact support.
Your account details and transaction data are held in accordance with these terms and the platform's data handling practices. We use session cookies to keep your account active while you navigate the platform; these do not track activity outside of olltoto. Account security is your shared responsibility — you are required to keep your login credentials private and to notify support immediately if you suspect unauthorised access. We retain transaction records for the period required to resolve disputes and comply with applicable regulations; the retention period for your specific data type is explained by our support team on request. Any request to correct or delete personal data should be made in writing through the email support channel so that we have a traceable record of the exchange.
information and payment transaction data submitted through DANA, ShopeePay, or QRIS are stored according to the retention policy described in these terms. We do not share personal data with third parties except where required by law or to process your transaction.
Session cookies are used to maintain your login state on the platform. No cross-site tracking cookies are applied. You can manage cookie preferences through your browser settings, though disabling session cookies may affect account access.
You are responsible for the security of your account credentials. If you believe your account has been accessed without your permission, contact support immediately through live chat so we can review the session record and take the appropriate steps.
To request a correction to personal data, account closure, or a copy of the terms currently in force, use the email support channel. Written requests allow us to process and confirm changes with a clear record on both sides.
These questions reflect what account holders ask most often when reviewing these terms. If yours is not listed here, live chat or email support will give you a direct answer.
These terms take effect as soon as you create an account and continue to apply for as long as the account remains open. Each time you make a transaction through DANA, ShopeePay, or QRIS, or access any part of the platform, the current version of the terms applies.
The current version of the terms is always shown in your account dashboard after login. We recommend checking there after any major platform update. Continued use of your account after a change is published indicates you have acknowledged the updated terms.
Yes. If a transaction through DANA, ShopeePay, or QRIS appears incorrect in your wallet history, contact support through live chat or email. We will check the record against what was submitted and respond with our findings. Raise the dispute as close to the transaction date as possible.
Transaction records and account data are retained for the period required by applicable regulations, even after account closure. The specific retention period for your data type is explained by our support team when you submit a closure request through email.
Access and the application of these terms depend on local law and are available only where local law permits. If you are unsure whether access is permitted in your specific region, we recommend seeking independent legal advice before using the platform.
Send a written request to our email support channel specifying the date you need. We will respond with the version of the terms that was in force on that date. This is useful if you want to review the terms that applied to a historical transaction or account event.